The xRM framework is technically and functionally based on Microsoft Dynamics CRM. It can therefore be used to simply and cost-effectively set up line-of-business (LOB) applications that support a company's specific business requirements and processes.
For example, it can be used in civil service to create public administration systems, or manage properties for property service providers or to create solutions for agencies that want to more efficiently manage their interactions with various brokers or sub-contractors. Internal needs are also easy to map using xRM, for example an employee management or job applicant database. The tools used to manage and automate the relationship processes are the same as in Microsoft Dynamics CRM.
Coordinating individual requirements in relationship management is performed with a simple point-and-click customization. As the xRM framework utilizes proven, widely used Microsoft Application Platform technologies, your existing IT investments and your collective expertise can also be used when working with xRM. In particular, the tight integration with Microsoft SharePoint enables you to provide your users with easily used yet comprehensive solutions, enabling them to work together on processes, structured and unstructured data as well as important documents, to receive consolidated evaluation reports and optimally organize their work.
Dynamic application services
Due to the multiple-instance capabilities of the xRM framework, which supports multiple languages and currencies, you can also provide any number of applications within an international context such as might be needed at various branch offices around the world. The dynamic application services are an important xRM framework component as they provide the core functions for the individual LOB applications out-of-the-box.
The dynamic application services are:
- Reusable for any number of applications,
- Pre-defined, saving you time and effort by not having to reinvent the wheel,
- Flexible, to support individual and changing business requirements and
- Scalable up to the enterprise level.
In addition to the xRM framework integrated services, when developing your own applications you can also make use of the proven and flexible technologies in the Microsoft Application Platform They provide central functions, tools and the infrastructure for business intelligence, service-oriented architectures (SOA), development and GUI designs as well as data management.
The xRM framework uses the provided productivity and infrastructure technologies and links them with the tools for managing business relationships.
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